Return and Refund Policy
At ALBORZ, we want every
customer to be happy with our products. Further, we take pride in making
handcrafted leather products of the highest quality with absolute attention to
As with any handmade bag, each one of them is personally crafted by
skilled artisans. Thus, what is produced may not be technically “perfect” as
compared to factory made stuff, but it is these imperfections that make the bag
look actually elegant and stylish.
However, if you are not completely satisfied with our products and
want to return it, you can send it back to us for a refund. Returns must be
postmarked within 1 week of receipt of goods. Please also note that the
customer is responsible for shipping costs, duties, taxes to return product. All
merchandise returned must be unworn, in original condition, with tags intact
and in original packaging.
Please first start with contacting our customer service firstname.lastname@example.org mentioning
your order no and explaining the reason for return.
If you find any defect/fault/damaged part(s) in the product, we
will gladly offer an exchange of the same product or refund the cost. Claims
for damages must be made within 7 days of receipt of goods.
Please contact us immediately, preserve and photograph damaged
packaging for insurance claims and forward the images to us at email@example.com
For any condition of your product or query, contact us at firstname.lastname@example.org and
we will get back to you as soon as possible.
Please be patient as depending on the method of return payment you will received refund amount within a certain amount of days depending upon the procedure executed.