FAQ
We
understand that you may have queries regarding our products and services. For
that, we have made list of most frequently asked questions to help you find the
information you’re looking for.
Q. What makes ALBORZ bags and accessories so special?
A. At ALBORZ, we promote the concept of using nature friendly
leather bags. The bags produced by us are 100% eco friendly and are made using
goat leather which is tanned without the use of any chemicals.
Q. Are the bags and accessories handmade?
A. Yes. At ALBORZ, we give you the pleasure of having your own
handmade leather collectibles. Unlike products which are manufactured in
factories, our aim is to make you feel truly special by making leather bags and
accessories that are truly unique and personal.
Q. What do you mean by 100% Eco-Friendly leather?
A. Unfortunately, the leather industry worldwide is posing a
serious threat to the environment. The techniques employed by them to process
and make leather products involve the use of highly toxic pollutants. However,
we at ALBORZ are committed to doing our bit by sticking to eco-friendly
ways and staying clear of harmful chemical such as chrome.
That is why the leather used in our bags and accessories is
processed using traditional technique of “vegetable tanning”. This not only
gives leather its unique natural characteristics but also is
eco-friendly.
This process of vegetable tanning is a bit more time consuming
and expensive but we take pride in showing our gratitude towards the
environment by not polluting it.
Q. Do you butcher animals for the leather?
A. We neither raise the goat nor butcher them. We procure naturally
tanned leather from tanneries, who receive the goat skin as a “by product” for
the meat consumption market in that area. Which essentially means goat is not
butchered for its skin. We have digged deeper into this area sometime back, and
were reassured to find that the goats live a natural life in wilderness before
their lives come to an end.
Q. Will these leather bags be fit for keeping my camera, laptop etc.?
A. Yes, absolutely. Most of our bags – satchels, messengers,
travelers, and backpacks - can easily carry camera, laptop, tablets and loads
of other items easily. We also offer leather cases for smart phone and iPad.
However, we suggest you take a look at the detailed description
of each product in our range to match your requirements.
Q. I am interested in a laptop bag, but not sure which size should I
order?
A. You can consider Satchel and Messenger bags listed in our shop for the purpose. All our 13 inch and bigger sizes come with padding in internal compartments for safe keeping of your laptop.
Before you choose the bag size, please note that laptop’s
dimensions is always the diagonal screen size, which makes the laptop width a
bit smaller. So a 15.6 inch laptop might actually be 14 - 15 inches wide so
will fit comfortably into a 15 inch Satchel or a Messenger.
So the key is start with measuring the width, depth and
thickness of your laptop, before you decide on the satchel/ messenger size.
Don’t only consider the laptop screen size for making the purchase decision.
Q. What’s the strap size for cross body satchel & messenger bags?
A. All our cross body / shoulder bags have an adjustable strap with
maximum length 55 to 60 inches depending on the style.
Q. If I order my package as a gift, will the recipient receive the
invoice?
A. Yes we do provide an option to mark a purchase as a gift, we can
even do a gift wrap if you so desire for no extra cost. And yes! The recipient
will not receive the invoice in that case. :)
Q. How to do care and cleaning for my leather bag?
A. The leather we use is designed to age gracefully as is expected
from any designer bag. Natural marks and scratches allow the leather to develop
a rich texture, enhancing its appeal over time.
We suggest applying a good
leather conditioner periodically to maintain the finish. This will help
your leather material maintain its own natural oils, keeping it soft and
supple. To remove any surface dirt, simply wipe the leather with a soft damp
cloth. Please visit Care and Cleaning page
for more information on this.
Q. Do these leather bags and accessories come with a warranty?
A. As with the case of any handmade bag, each one of them is
personally crafted by skilled artisans. Thus, what is produced may not be
technically “perfect” as compared to factory made stuff, but it is these
imperfections that make the bag look actually elegant and stylish.
If you still find any defect/fault/damaged part(s) in the
product, we will happily repair it. However, the claims for faults/defects must
be made within 4 week of receipt of goods.
Please also check out our Return Policy for more details.
Q. What payment methods are available? Is your website secure?
A. We accept Visa, MasterCard, American Express, and PayPal
payments.
Our website and shopping cart utilize SSL technology – which
transmits your credit card and other such information over the secured layered
using encryption. It’s a widely trusted standard for making online
transactions. We also do everything in our capacity to maintain the security of
your personal information.
Please also check out our Privacy policy for more details
Q. How long the shipping takes?
A. We ship goods through premium courier companies such as
DHL/FedEx/Aramex, etc. It takes about about a week and even less for an item to
be delivered to your doorstep. In very rare cases it can take longer.
We also provide tracking details for every purchase made
with us so that you can see for yourself how soon you can expect your item.
Please help us in delivering your stuff quickly by specifying
1) Correct shipping address
2) Your contact no so that courier
service can reach you in case there is an issue
3) Email address for us to reach
you in case of any further communication required
Please check out the Shipping policy for more details
Something
left answered? Feel free to contact us and we'll get back to you
soon.