Return and Refund Policy

At ALBORZ, we want every customer to be happy with our products. Further, we take pride in making handcrafted leather products of the highest quality with absolute attention to detail.

As with any handmade bag, each one of them is personally crafted by skilled artisans. Thus, what is produced may not be technically “perfect” as compared to factory made stuff, but it is these imperfections that make the bag look actually elegant and stylish.

However, if you are not completely satisfied with our products and want to return it, you can send it back to us for a refund. Returns must be postmarked within 1 week of receipt of goods. Please also note that the customer is responsible for shipping costs, duties, taxes to return product.  All merchandise returned must be unworn, in original condition, with tags intact and in original packaging.

Please first start with contacting our customer service mentioning your order no and explaining the reason for return.


If you find any defect/fault/damaged part(s) in the product, we will gladly offer an exchange of the same product or refund the cost. Claims for damages must be made within 7 days of receipt of goods.

Please contact us immediately, preserve and photograph damaged packaging for insurance claims and forward the images to us at

For any condition of your product or query, contact us at and we will get back to you as soon as possible.

Please be patient as depending on the method of return payment you will received refund amount within a certain amount of days depending upon the procedure executed.