Free shipping for orders over $100

Refund and Returns Policy

At ALBORZ ENTERPRISES, we want every customer to be happy with our products. Further, we take pride in making handcrafted leather products of the highest quality with absolute attention to detail.

As with any handmade bag, each one of them is personally crafted by skilled artisans. Thus, what is produced may not be technically “perfect” as compared to factory made stuff, but it is these imperfections that make the bag look actually elegant and stylish.

However, if you are not completely satisfied with our products and want to return it, you can send it back to us for a refund. Returns must be postmarked within 1 week of receipt of goods. Please also note that the customer is responsible for shipping costs, duties, taxes to return product.  All merchandise returned must be unworn, in original condition, with tags intact and in original packaging.

Please first start with contacting our customer service info@alborz.co.in mentioning your order no and explaining the reason for return.

Products that have hardware, such as locks, studs, screws, buckles, or straps, that have been broken as a result of use will only be fixed within two weeks of the merchandise being received after it has been shipped from our warehouse.

Please be aware that products that are damaged and require repair will need to be returned to our warehouse by courier, at the customer’s expense. ALBORZ ENTERPRISES  will only pay the transaction’s costs once the goods have been repaired.

Products that are personalised or customised cannot be exchanged or returned.

If a product is tampered with or damaged during shipping, it must be reported via email to ALBORZ ENTERPRISES within 48 hours of delivery and returned to our warehouse within no more than seven days, failing which ALBORZ ENTERPRISES will not be responsible for accepting the products. In these situations, the client must write to Info@alborz.co.in, and we promise to respond as soon as possible. We will look into any damage we may have caused and fix the item completely.

The customer is liable for covering the cost of ALL such couriers. ALBORZ ENTERPRISES will only pay the transaction’s costs once the products have been repaired.

Once the refund is processed it may take 5 – 7 working days to process the refund and credit the amount to the customer’s bank account.

Please be aware that assistance with product exchange, returns, or repairs that are necessary will only be given in the nation in which the product was originally purchased.

Cancellation Policy

Customers may cancel their order after placing it if it has not yet been dispatched. Orders that have already been processed, shipped, or prepared for customization cannot be canceled.

You can swap it for another product or products of equal or more value by paying the remaining cost in the event of a cancellation, but no credit return will be issued on the original purchase amount. You can also choose to receive a credit note, which has a two-month validity period and can be used for any future purchases made on our website.

To cancel your order:

  1. Contact us: Submit your cancellation request within 24 hours of placing your order. You can do this by:

    • Emailing us at info@alborz.co.in

  2. Provide order information: Please include your order number and the reason for cancellation in your request.

Note: Orders cannot be canceled if there is an unforeseen delivery delay caused by events during transit. There will be no credit refund in the event of cancellation.